Last updated: 1 October 2026 · Version 2026-10-01
Terms of Service
1. Scope and Contracting Party
These Terms of Service ("Terms") govern the access to and use of all websites, web applications, digital tools, products and services (collectively the "Services") operated by ELLYTIC Technologies UG (haftungsbeschränkt), with registered seat in Hamburg, Federal Republic of Germany ("ELLYTIC").
By accessing or using the Services, a legally binding contractual relationship is established between the user ("User") and ELLYTIC on the basis of these Terms. If the User does not agree to these Terms, the Services must not be used.
These Terms apply to consumers within the meaning of Section 13 of the German Civil Code (Bürgerliches Gesetzbuch – BGB) and to entrepreneurs within the meaning of Section 14 BGB, unless expressly stated otherwise.
Any general terms and conditions of the User which deviate from, conflict with or supplement these Terms shall not become part of the contract unless ELLYTIC has expressly agreed to their validity in writing.
2. Definitions
For the purposes of these Terms:
2.1 "Platform" means any website, web application or digital interface operated by ELLYTIC, including https://ellytic.com and all associated subdomains.
2.2 "Services" means all digital, technical and administrative services provided via the Platform, including in particular:
- identity- and authority-related administrative support services,
- translation and documentation services, including certified translations,
- tax-related support services of a non-advisory nature,
- property- and real-estate-related information and concierge services,
- interactive wizards, dashboards, checklists and AI-supported assistants.
2.3 "Content" means any information, data, text, documents, images or other materials made available through the Services.
2.4 "User Content" means any Content provided, uploaded or transmitted by the User, including documents and personal data.
2.5 "AI Output" means content generated by automated or artificial intelligence systems used within the Services and, where applicable, reviewed, curated or released by human personnel.
2.6 "Client" means a User who enters into a paid contractual relationship with ELLYTIC for specific Services.
3. Nature of the Services – No Legal, Tax or Financial Advice
Unless expressly agreed otherwise in an individual written agreement, ELLYTIC provides technical, informational and administrative support services only. The Services do not constitute:
- legal advice or legal representation,
- tax advice within the meaning of German or foreign tax advisory laws,
- financial, investment or insurance advice,
- notarial services or services of sworn public officials.
All explanations, workflows, templates, checklists, AI Output and similar content provided via the Services are of a general nature and are not tailored to the individual circumstances of the User.
The User remains solely responsible for:
- verifying the accuracy, completeness and applicability of information and AI Output,
- obtaining independent professional advice where required,
- making decisions and submissions to authorities, banks, notaries or other third parties.
ELLYTIC does not guarantee that any authority, court, bank or other institution will accept documents, translations or procedures prepared or supported via the Services.
4. Eligibility, Registration and Account Security
4.1 The Services may only be used by persons who have reached the age of majority and have full legal capacity.
4.2 Where the User acts on behalf of a legal entity, the User represents that they are duly authorised to bind such entity.
4.3 Certain Services require the creation of a user account. Registration data must be complete and accurate and kept up to date.
4.4 Access credentials must be kept confidential. The User is responsible for all activities conducted through the account unless the User proves that misuse occurred without fault.
4.5 ELLYTIC may refuse registration or restrict access where there are indications of misuse, unlawful use or breach of these Terms.
5. User Obligations and Prohibited Conduct
The User shall use the Services in compliance with applicable law and these Terms. In particular, the User shall not:
- use the Services for unlawful, fraudulent or abusive purposes,
- provide false, misleading or forged information or documents,
- infringe third-party rights, including intellectual property or data protection rights,
- attempt to circumvent technical or security measures,
- use automated access methods or scraping tools in violation of law or these Terms,
- reverse engineer or decompile the Platform except where mandatory law permits this,
- use the Services to develop competing products in breach of law or contract.
The User remains responsible for compliance with all applicable regulations, including data protection, export control and sanctions law.
6. Use of AI and Automated Processing
Parts of the Services rely on automated processing and artificial intelligence systems for translation, classification, extraction of information and generation of suggestions or draft content.
ELLYTIC applies a human-in-the-loop approach where appropriate. However, the User acknowledges that even reviewed content may contain inaccuracies or may become outdated due to changes in legal or administrative frameworks.
All AI Output must be reviewed by the User prior to reliance or submission to third parties.
ELLYTIC does not assume responsibility for decisions taken by the User solely on the basis of AI Output without independent verification.
7. Document Handling and Translations
The User may upload documents to the Platform and confirms that such documents are authentic and lawfully provided.
ELLYTIC generally processes digital copies. The User remains responsible for providing originals, apostilles or legalisations where required by authorities.
Where translation services are provided, acceptance by authorities depends on jurisdiction-specific requirements. Unless expressly confirmed in writing for a specific case, ELLYTIC does not guarantee acceptance of a translation by a particular authority.
Information regarding apostilles, legalisation and cross-border recognition is provided without binding effect.
7a. Cooperation Duties and Technical Requirements (Identity Starter Bundle and Identity Full Service Bundle)
For the Identity Starter Bundle and the Identity Full Service Bundle, the following requirements apply to every person covered by the order. Before placing the order, the Client confirms in the order process, for each of these persons, that they are met:
- I complete the AADE video identification myselfAfter ELLYTIC has submitted the application, the Greek tax authority (AADE) identifies each applicant personally in a video call. Only the applicant can take part — no representative, and not ELLYTIC. ELLYTIC prepares you for the call.
- I can hold a simple conversation in English or GreekThe AADE conducts the video call in Greek or English only. Interpreters are not admitted, and interpreting is not part of the service.
- I have a device with camera, microphone and a stable internet connectionFor the video call, a computer, laptop, tablet or smartphone with an up-to-date browser works, as long as the camera can show your ID document clearly. You also use it to upload your documents and to download your results.
- I can receive e-mails and download documents from my ELLYTIC accountAll updates arrive by e-mail. Translations and documents are delivered as files to your ELLYTIC account, where you download them yourself.
- I know that delivery is digital — nothing is sent by postTranslations and documents are delivered as digital files. Printing them or sending paper copies by post is not part of the service.
The online identification of each applicant by the Greek tax authority (AADE), currently conducted by video call, can only be carried out by the applicant in person and lies within the applicant's own responsibility. ELLYTIC prepares the Client for it but neither takes part in it nor carries it out on the Client's behalf. The identification is conducted in Greek or English; interpreting is not part of the Services.
ELLYTIC's performance is rendered upon delivery of the translations to the Client's ELLYTIC account and, where the ordered package includes the submission of the application to the competent authority (in particular the Identity Full Service Bundle), upon that submission. Further components expressly listed in the package description, such as the Greek mobile number, remain owed until they are provided.
Support beyond the agreed scope of the Services is not owed, in particular repeated telephone assistance, help with operating the Client's devices or software, interpreting, and printing or sending documents by post. Where ELLYTIC provides such support in an individual case, it does so voluntarily and without creating any entitlement for the future.
Agreed processing times do not run while ELLYTIC is waiting for the Client's cooperation. Delays resulting from a requirement under this section not being met are not attributable to ELLYTIC. The Client's statutory rights remain unaffected.
8. Third-Party Services
The Services may integrate or link to third-party services. These are governed exclusively by the terms of the respective provider.
ELLYTIC does not assume responsibility for availability, performance or content of third-party services.
9. Fees, Payment and Refunds
9.1 Fees are communicated prior to contract conclusion and stated in Euro unless otherwise indicated.
9.2 Unless expressly agreed, ELLYTIC does not owe a specific result or success. Remuneration is owed for the performance of the agreed Services.
9.3 Fees are non-refundable once Services have been commenced, unless mandatory consumer rights provide otherwise.
10. Service Availability and Changes
ELLYTIC may modify or temporarily restrict Services where reasonable and necessary for maintenance, security or technical improvements.
11. Intellectual Property
11.1 All rights in the Platform and Services remain with ELLYTIC.
11.2 The User is granted a limited, non-transferable right of use for the duration of the contractual relationship.
11.3 User Content remains the property of the User. The User grants ELLYTIC a licence solely for service provision.
12. Data Protection
Personal data processing is governed by the Privacy Policy, which forms an integral part of these Terms.
13. Liability
13.1 ELLYTIC is liable without limitation for intent, gross negligence and injury to life, body or health.
13.2 In cases of simple negligence, liability is limited to breaches of essential contractual obligations and to foreseeable damages typical for the contract.
13.3 Further liability is excluded to the extent permitted by law.
14. Disclaimer
The Services are provided "as is" and "as available".
15. Indemnification
The User shall indemnify ELLYTIC against third-party claims arising from culpable breach of these Terms.
16. Termination
Both parties may terminate for good cause. The User may terminate at any time by ceasing use.
17. Amendments
ELLYTIC may amend these Terms where required by law or service changes, subject to consumer protection rules.
18. Governing Law and Jurisdiction
German law applies. Mandatory consumer protections remain unaffected.
19. Final Provisions
Entire Agreement
These Terms, together with the Privacy Policy and any individual agreements, constitute the entire agreement between ELLYTIC and the User.
Severability
If any provision is invalid, the remaining provisions remain unaffected.
No Waiver
Failure to enforce any provision shall not constitute a waiver.
Assignment
The User may not assign rights without written consent. ELLYTIC may assign to affiliates or successors.
Language
The English version prevails in case of contradictions.
20. Contact
ELLYTIC Technologies UG (haftungsbeschränkt)
Heussweg 69, c/o Lazaros Sotiriu, 20255 Hamburg, Germany
VAT Identification Number pursuant to § 27a UStG (USt-IdNr.): DE462681200