With 50+ active cases at any time, the operations team managed each relocation through email threads, shared spreadsheets, and WhatsApp groups with local Greek contacts. Case status was unknown until someone manually checked — leading to missed deadlines and client escalations.
CASE STUDY — RELOCATION OPERATIONS
200+ active relocation cases managed through a single pipeline — with 60% fewer handoffs
Nordic Mobility Partners replaced their manual Greece operations workflow with Ellytic's structured pipeline, scaling from 50 to 200+ active cases while reducing coordination overhead by 60% and delivering AFM registrations in 3 business days.
S
Sarah M.
Operations Lead · Nordic Mobility Partners · Norway
The challenge before Ellytic
Each relocating employee needed AFM registration, certified document translations, and authority-ready paperwork — but the combination varied by nationality, family status, and employer contract type. The team maintained 14 different document checklists manually.
Employer clients expected weekly status reports on all active cases. Generating these reports took the operations lead 6+ hours every Friday — pulling data from email threads, translator invoices, and accountant confirmations into a single spreadsheet.
HOW ELLYTIC SOLVED IT
1
Employer-level workspace setup
Each employer client received a dedicated Ellytic workspace with custom case templates matching their contract type, relocatee nationalities, and required authority registrations. New cases were created from templates with pre-configured document checklists.
2
Batch document processing
Documents from multiple relocatees were processed in parallel — certified translations, apostille validation, and AFM package assembly all running concurrently. The team could submit 15–20 cases per week without bottlenecks.
3
Automated status tracking
Each case moved through defined stages — intake, document collection, translation, AFM submission, authority processing, delivery — with automatic status updates. The operations team saw real-time progress without making status calls.
4
Employer reporting dashboard
Weekly employer reports were generated automatically from case status data. Each report showed active cases, completion timelines, and any blockers — replacing 6 hours of manual spreadsheet work with a single export.
MEASURABLE RESULTS
200+
Active relocation cases managed
60%
Reduction in coordination handoffs
3 days
Average AFM turnaround per relocatee
6 hrs/wk
Reporting time saved (fully automated)
“We went from drowning in spreadsheets to running 200 cases through a clean pipeline. Our employer clients noticed the difference immediately — they get weekly reports without us scrambling every Friday.”— Sarah M., Operations Lead, Nordic Mobility Partners
Detailed workflow breakdown
1
New case intake from employer HR
When an employer submits a new relocatee, the system creates a case from the employer-specific template. Document requirements are pre-configured based on the relocatee's nationality and contract type. The relocatee receives a personalized upload link for their documents.
2
Parallel document processing
Uploaded documents are validated for completeness and format compliance. Certified translations and apostille checks run in parallel across all active cases. The system prioritizes cases by employer SLA and start date urgency.
3
Batch AFM submission
Complete AFM packages are submitted in batches to the assigned DOY. Each submission includes the M1 form, translated documents, employer verification letter, and representative authorization. The system tracks each submission independently.
4
Delivery & employer notification
Upon AFM issuance, the relocatee and employer both receive the complete package — AFM certificate, certified translations, and banking-ready documents. The employer's dashboard updates automatically, and the weekly report reflects the completion.
NEXT STEP
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