The DSP served 8 multinational corporate clients with Greece relocation needs, but had no local operations capability. Each corporate client expected white-label delivery — meaning the DSP's brand, not a subcontractor's, appeared on all deliverables and client communications.
CASE STUDY — RELOCATION AGENCIES
8 corporate clients, one Greece pipeline — white-label delivery without local headcount
EuroRelocate DSP built their entire Greece destination service offering on Ellytic's pipeline, delivering AFM registration, certified translations, and authority-ready documents to 8 corporate clients without hiring a single local operations staff member.
A
Anna L.
Greece Operations Lead · EuroRelocate DSP · Netherlands
The challenge before Ellytic
Finding reliable local partners in Greece was the bottleneck. The DSP had cycled through 4 different local accounting firms in 2 years — each time losing institutional knowledge about document requirements, DOY assignments, and client-specific SLAs.
Corporate clients demanded SLA-backed delivery timelines (AFM within 5 business days, translations within 48 hours) and monthly compliance reports. Without a structured pipeline, the DSP couldn't guarantee these SLAs and was losing RFP bids to competitors with established Greece operations.
HOW ELLYTIC SOLVED IT
1
White-label workspace per corporate client
Each of the 8 corporate clients received a branded workspace with custom SLA settings, document templates, and reporting configurations. The DSP's assignees never saw Ellytic branding — all communications and deliverables carried the DSP's identity.
2
Standardized intake across nationalities
The DSP's case managers used Ellytic's nationality-specific intake templates to create cases for relocating employees. Document requirements, apostille rules, and translation needs were pre-configured — eliminating the institutional knowledge loss that plagued previous local partners.
3
SLA-tracked processing pipeline
Every case moved through defined stages with SLA timers: document collection (48h), translation (24h), AFM submission (24h), authority processing (3–5 days). SLA breaches triggered automatic escalations — giving the DSP confidence in their client-facing commitments.
4
Corporate compliance reporting
Monthly reports were generated per corporate client: cases completed, average turnaround, SLA compliance rate, and cost per case. These reports powered the DSP's quarterly business reviews with corporate clients — replacing manual spreadsheet compilation.
MEASURABLE RESULTS
8
Corporate clients served through one pipeline
98%
SLA compliance rate across all clients
0
Local staff required for Greece operations
3 new
Corporate clients won with SLA-backed proposals
“We used to lose RFPs because we couldn't guarantee Greece timelines. Now we show our SLA data and compliance reports — clients see 98% on-time delivery and sign immediately. Ellytic is our Greece operations team.”— Anna L., Greece Operations Lead, EuroRelocate DSP
Detailed workflow breakdown
1
Corporate client assigns relocatee
When a corporate client notifies the DSP of a new Greece relocation, the case manager creates an Ellytic case in the client-specific workspace. The relocating employee receives a branded intake form with document requirements specific to their nationality and contract type.
2
Document processing under DSP brand
All documents are processed through Ellytic's pipeline — validation, certified translation, apostille verification — but all communications to the relocatee and corporate client carry the DSP's branding. The corporate client never interacts directly with Ellytic.
3
AFM registration with SLA tracking
The AFM application is assembled and submitted with SLA timers running. The case manager monitors progress in real-time. If any step approaches its SLA boundary, automatic escalation ensures resolution before the timer expires.
4
Delivery + corporate reporting
Upon AFM issuance, the relocatee and corporate client receive the complete document package under the DSP's brand. The case data feeds into the monthly compliance report — showing the corporate client exactly what was delivered, when, and at what cost.
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